The customer was adamant that they needed it right away. And if they didn’t get it, they would pull their order and go with a different software platform. Even though they have been using our product for years, they were threatening to abandon it and go with someone else. I was able to say, “Ah – so you want a way to create a new project from a previous project. YOU actually have that ability in your current version of our software. It’s the IMPORT feature. It’s probably not easily seen, though. We need to make it more visible. I’ll put that on our list. Let me show you how it works.” I brought up the version of the software that they were running, and showed them how to create a new project plan, and import pieces from other projects into the new project plan.
My ex from a fourteen year relationship occasionally worked odd hours, I’d call him at work to ask what he wanted for dinner and to cheer him up a bit. Then, over the course of three months, there would be ad hoc times when I’d call his desk phone but get no answer so I’d call his mobile, initially thinking he had probably finished earlier than anticipated and was on his way home (and to check that he wasn’t keeping me hanging while he went off to the pub without telling me).
So I’d call his mobile and ask ‘where are you?’. A few times he would indeed ‘be on his way home’ – yet things were off. I’d never told him that I could often tell when he was lying, he had a certain smugness about him when he did it, sometimes he would even have a particular smirk that he would do when he thought I wasn’t looking (and I can ‘hear’ someone’s facial expression when they are on the phone – probably due to many work hours and long distance boyfriends in the past). He would claim that he had just left the office yet there would be dead silence in the background, none of the usual urban sound of cars going by or his footsteps on the pavement etc.
Or he would be ‘walking to the train station’ but I could here someone in court shoes clearly keeping step beside him for the duration of the call. I began to chat even longer just so I could listen to what was going on around him. I didn’t let on and he grew ever bolder. He started telling me that he was still at his desk. Lol. He worked in an open plan cavernous office yet he was clearly in a small enclosed area when he answered the phone – even in silence the two sound distinctly different. Sometimes he even answered the phone and chatted to me whilst lying on his back.
I did eventually confront him (there were plenty of other clues too) and I used the fact that I had previously called his desk phone immediately before reaching him on the mobile for the last three months as one of the reasons I believed he was having an affair at work. What I didn’t tell him was the fact that I could also read the background noise so I knew he wasn’t where he claimed to be. Two weeks later he called from work one night to say that he had missed out on getting a pizza delivered to work for dinner (something he never did) and the pizza delivery guy had given up trying to call on his desk phone to get the front door opened – but the phone never rang.
“Even though we don’t currently have the Drag/Drop action, you can accomplish your goal by simply ‘double-clicking’ on the asset that you want to import. You can even import different items from various projects into your new project. You can even drill down into the folder, files, and even to a line in the files. You can import with masking capability — this means you can import everything ‘except what you mask out’. With this method, you only import the exact line, file or folder that you want from various projects.